PANEL DISCUSSION: Technology in Government Summit 2013. Next Generation ICT: The Challenges of Securing Gov 2.0. Canberra, Australia, July 2013

Technology in Government Summit 2013. Data & Digital: Government Service Delivery Transformation in a Global Environment. Canberra, Australia, July 2013

Australian Information Industry Association (AIIA) Canberra Managers Forum. Data & Digital: Government Service Delivery Transformation in a Global Environment. Canberra, June 2013.

CeBIT Australia – eGovernment. Data & Digital: Government Service Delivery Transformation in a Global Environment. Sydney, May 2013.


Gov 2.0 – Delivering a More Open, Transparent and Consultative Form of Government. Reinventing Government – A Look to the Future. Canberra, October 2012.

FutureGov Summit Australia. Delivering Better Services. Global Technology Outlook. Future of Service Delivery. Canberra, September 2012.

Trans Tasman Business Circle. The Long Tail and the Marathon – Philanthropic Partnerships between the Public and Private Sectors. Canberra, August 2012.

Ernst & Young: Women with Ambition Networking and Mentoring Forum. Life, Leadership and Career. Canberra, June 2012.


Trans Tasman Business Circle. Design, Innovation and Interconnectedness – Signs of Disruption in Service Delivery Design. Canberra, September 2011.

Smart Government Conference. DIAC Client Services Transformation – Innovation Insights from History, Clients and Thought Leaders. Canberra, September 2011.

L21 Public Sector Conference. DIAC Client Services Transformation – Architecting a New Business Model for Global Client Centric Service Innovation. Sydney, May 2011.


Women in Information and Communication (WIC) – a not for profit mentoring and networking forum for women. An Alternative Path – No Such Thing as “Can’t”. A Personal Perspective on Life and Leadership. Canberra, December 2010.

Commonwealth Association for Public Administration & Management (CAPAM) 2010 Biennial Conference. The Changing Relationship between Governments and Citizens – Service Delivery Transformation. Malta,18-20 October 2010.


Technology in Government & the Public Sector Summit. Building a Human Services Architecture. Canberra, August, 2009


The Economist Forum. The World is Flatter – Is Your IT Value Chain? Lessons from ‘joined up’ global shipping and the adoption of standards for ‘joined up’ Government services. Shanghai, April 2008.


Trans Tasman Business Circle. Innovation – A Public Service Imperative. Canberra, May 2007.

RSA Conference. Access Card Program – Designing Security into Service Delivery. Requested by the then Minister for Human Services Joe Hockey, to present on his behalf. San Francisco, USA, February 2007.

2005 – 2006

Microsoft company presentations. US Federal and state governments; Puerto Rico, UK, Canada, Brazil, France, Denmark, Italy, India and Indian states governments, Taiwan, Korea, Australia and Australian state governments, New Zealand, Belgium, Germany, Austria, Singapore, Japan, China, South Africa, emerging African economies, Portugal, Iraq, Kuwait, Thailand, Spain, Malaysia, Switzerland, several Eastern European countries; tourism, postal, and revenue organisations; and Microsoft technology partners globally.


Microsoft Global Government Leaders Forum. The Business Entry Point – Socio-Economic Aspects and Opportunities for Replication. Singapore, November 2004.

United Nations – Asian Development Bank. The Business Entry Point – A Case Study in Multi-Jurisdiction eGovernment. Bangkok, Thailand, June 2004.


Microsoft Regional Exchange. Business Entry Point and eGovernment Strategy. Hong Kong, October 2002.

Microsoft Global Government Leaders Conference. The Business Entry Point – A Case Study in eGovernment. Seattle, USA, April 2002.


Asia Pacific Economic Council (APEC), Tokyo, Japan, May 2001.


Coles Myer. E-Business Trends and the Impact on Internal Service Providers. Mt Eliza, April 2000.


Melbourne Business School MBA classes ‘Electronic Commerce’ and ‘Business Value of Information Technology lecture. Electronic Commerce and Government: A Case Study of the State Revenue Office of Victoria.

International Business School Consortium. Case Study of Online Service Delivery in Government. Professionally filmed, this presentation was delivered as part of an executive development program for PriceWaterhouseCoopers partners internationally, managed by the Melbourne Business School in a consortium with the London Business School and INSEAD (France). October 1999.